Privacy Policy
Tiliter Pty Ltd (“Tiliter”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose and safeguard your information.
1. Scope
This Privacy Policy applies to:
- Visitors to our public website (e.g. browsing information).
- Registered users of our Vision AI platform and services (e.g. data uploads, analytics, support, or payments).
- Anyone who interacts with us online, via email, or through our services.
2. What we collect
A. From website visitors
- Browser type, IP address, device information
- Page visits, session time, referral source
- Cookies and usage analytics (Google Analytics – see section 9)
B. From platform users and customers
- Name, email address, contact details
- Account credentials
- Uploaded images, videos, or metadata
- Payment details (processed securely by third-party payment providers)
- Usage logs and service interaction data
- Support queries and communications
We do not collect marital status, anniversary dates, or unnecessary personal data unrelated to the provision of our services.
3. How we use your data
We may use your information to:
- Provide access to our platform and services
- Analyse visual data using Vision AI Agents (e.g. product recognition, quality checks)
- Monitor and improve our website and platform
- Communicate updates, service information, or support responses
- Comply with legal and regulatory obligations
4. Disclosure to third parties
We may share your data with:
- Trusted service providers (hosting, analytics, email, payments, etc.)
- Our employees or contractors who need it for service delivery
- Legal or regulatory authorities if required by law
- Partners or resellers with whom you directly engage
- Data processors located outside Australia (e.g. hosting providers or analytics platforms)
5. Visual data and AI processing
When using our Vision AI platform:
- Uploaded images or videos are analysed by machine learning models.
- No facial recognition or personal identity detection is performed.
- We may generate metadata, visual patterns, or product identifiers to support your workflows.
5.1 App for Slack users
If you use our integration for Slack (Tiliter Vision Agent):
- We may access and temporarily store images or metadata from messages, channels, or threads where the bot is triggered.
- These images are stored securely for the purpose of running Vision AI analysis and delivering results within Slack.
- Stored data is retained only as long as needed to support processing, debugging, or result access – and is automatically deleted after a defined period.
- We do not share any Slack data (images, content, or metadata) with third parties.
- We do not store full Slack messages or personal user information unless explicitly required for support or error tracking.
6. International users
If you are located in the EU or UK, we process your data in accordance with the General Data Protection Regulation (GDPR) and take reasonable steps to ensure it is handled lawfully.
7. Your rights
You may:
- Access, correct, or delete your personal information
- Restrict or object to certain data processing
- Withdraw consent at any time (where applicable)
- Lodge a complaint with the OAIC (Australia) or relevant authority
To exercise these rights, including requesting access, transfer, or deletion of your personal data, please email us at admin@tiliter.com.
8. Data security
We implement appropriate security measures to protect your information. However, no online transmission is fully secure, and we cannot guarantee absolute security.
9. Cookies and tracking
Our website uses:
- A consent cookie from our consent tool (Cookiebot), to remember your cookie choices.
- Google Analytics, to understand how the website is used. If you are in the EU, EEA, UK or Switzerland, analytics cookies are only set after you accept them; until then, Google Analytics receives anonymous measurements without cookies or identifiers. Elsewhere, analytics cookies are set by default.
- Embedded videos, which load from YouTube (Google) in its privacy-enhanced mode only when you press play. YouTube may then set its own cookies.
We do not use advertising, retargeting or social media tracking cookies or pixels on our website.
Our platform uses cookies and similar technologies that it needs to work, such as keeping you signed in.
You can change your cookie choice at any time using “Cookie settings” at the bottom of every page, and you can manage or delete cookies in your browser settings.
10. Updates
We may update this Privacy Policy at any time. Please review it periodically. By continuing to use our website or platform, you accept any changes.
11. Contact
Questions or concerns? Contact us atadmin@tiliter.com.