Frequently Asked Questions

What are the benefits of Tiliter technology?

Our unique, world leading data centric pattern and process provides superior accuracy. We are the leading global AI solution because we offer a great quality of base training data, a unique technique to train our models and a proven active field data processing technique.

We have the largest global roll-out of Scan & Go with our Product Recognition software, at Woolworths Australia.

Our software offers a 5X faster checkout and over 95% first time prediction accuracy. Use our Recongition API to reduce loss and fraud, eliminate unnecessary tare weight costs, increase throughput and offer your customers a convenient shopping experience.

What are the retail applications and processes that can Tiliter be used for?

Our product recognition API is hardware agnostic and can be integrated with most scanner platforms, cameras, including the Zebra MP7. It has a broad range of applications. We integrate with your mobile application, ecommerce service, self-checkouts and convenience weight scales and offer barcode label printing and analytics.
Our software automatically recognises a huge range of fresh produce like fruit and vegetables, and loose items such as nuts and dried fruit and more.

Do you offer other products using AI and computer vision technology?

Tiliter offers its proprietary recognition API and a range of solutions that transform the retail experience, including scale and camera integration and checkout solutions.

What is the installation process at my store?

We have a proven deployment process with experienced operations and service teams who take care of everything for you.

You, or your retail software provider, will need to make a few modifications to the checkout software and contact one of our friendly team to interpret the response.

The software build can then be configured and deployed to pass the correct store and device info to the API for each request. Then you're good to go!  

Does your product recognition AI work with bags?

Absolutely! While we try to avoid single use of plastic, our technology automatically recognises produce in plastic bags and nets, commonly used in the fresh produce section of the store.

What scales work with Tiliter's Recognition API?

Tiliter Recognition API is hardware agnostic. It is compatible with most mainstream conventional scales, including bioptic/multiplane scanner scales. This includes the Zebra MP7.

Does your solution require constant internet connectivity to continue working?

Internet access allows the full feature set of remote monitoring, article service and software updates, but our devices will continue to work for customers throughout internet drop outs.

Do your solutions integrate with my existing software?

We work with software integrators and POS software providers to get you up and running. We also integrate with your article service/retail software and you're good to go.

Where is Tiliter located?

Our head office is in Sydney, Australia. We have service coverage across the globe.

How do I manage my Tiliter devices?

The Tiliter Portal gives you real-time device management and transaction analytics by store to help you enhance your business.

Can we customise the AI Scale screen?

Of course. We can fully customise the UX/UI as per the retailer’s request.

What if a new produce variety comes into season, or we want to add a geo-specific produce item?

Tiliter is constantly reviewing market offerings of produce varieties and geo-specific produce. As soon as our customers make us aware of a new produce category, our team quickly incorporates this into new software updates, ensuring we are as accurate as possible, always.

I'm in a remote part of Australia - how can you help me?

Tiliter has an extensive network of service partners who assist new customers with access, implementation and ongoing support to use our products and create a more efficient shopping experience for retailers and shoppers. Become a partner here.

Are your products certified?

Our AI Scales are NMI certified and we are proudly ISO9001 compliant.

How do I get Tiliter's Recognition API up and running?

Getting started is easy! Email us at to unlock your API trial. We will email your trial token. Youn API key will need to be included in your HTTP request. The key will enable you to make changes immediately, by supplying an image and some details.

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