Tiliter leads the way with an agile and inclusive workday

At Tiliter, everyone who works here can do their thing and stay productive. Here’s how we make it happen.

Tiliter's inclusive approach and agile workday mean everyone who works here can do their thing. Whether you're studying for your MA, playing sports, bringing up a puppy or a working parent, you'll find a home at Tiliter. Here's how we make it happen.  

The working day gets a reset  

Who would have thought we'd ever be post-flexibility? It took a global pandemic to hit the reset button on the way we work. In 2019, flexibility was seen as the ultimate way to deliver work-life balance to employees, but the concept had some baggage. Particularly for working parents who often found themselves trying to manage the 'benefit' of flexibility without annoying colleagues who felt they were in some way getting away with less work.  

Those of us who've worked flexibly know that we're as productive as someone in an office chair from 9-5. But focusing on the needs of working parents wasn't necessarily helping the cause.  

When it comes to the ways we work, the pandemic was the great leveller, and it caused a huge shift in perception. In many organisations, the CEO was just as likely to be on Zoom wrestling with a toddler as their staff. Office-based staff were largely working from home. Which meant that restrictions allowing, we could fit more into our day. We exercised during the day and were there for school drop off and pick up. We fit our studies in on weekdays instead of the weekend. And we took our pets out for many, many, many walks around the block.  

Leaders came to appreciate that everyone has one thing that's important to them that they struggle to manage during a working day. And this is how the conversation about flexibility managed to move from the corridors to the office floor. A significant shift in mindset was happening in real-time.  

The agile workday  

At Tiliter, we're fortunate enough to have the tech in place to enable our team to work remotely. When offices closed, we were able to keep our staff safely at home and carry on with our work. Sure, like many companies, we had to be creative to continue to offer service to our customers in new ways. However, initiative comes out of adversity, and our dedicated team kept moving forward.  

We're a varied bunch at Tiliter. We're working parents, have study commitments, play in sports teams, go to the gym, ride bikes, take cooking classes, care for relatives... we're animal lovers, gamers, karaoke singers and everything in between. We're busy people in and out of work, and we have stuff to do!  

Add to that the fact that our offices are on three continents. So 3 am meetings and 10 pm finishes are not uncommon. With customers spread across the globe, we need to offer service and support at all hours. So our jobs are anything but 9-5.  

We manage all this with an agile workday. We don't have a traditional 9-5. Our full-time staff are empowered and enabled to work their day when it suits them — we can structure our day to how we work to our best ability. For some, this means an early start and early finish to pick up kids. Others complete coursework during the day and get back online in the evening. Our night owls and early birds can keep to their routines. And cross-continental meetings are part of a 'normal day'.  

With this trust to manage our own time comes responsibility. We have deadlines to meet, projects to deliver and meetings to attend. We honour our work commitments first and foremost and continue to shoot goals, plus we get the support to do our thing. The benefits work both ways.

We support working parents at Tiliter

Remote work improves staff retention  

Offering our staff an agile working day has been part of our DNA since day one, and our people have the option to work from home a day or two a week.  

We know that job seekers don't see flexible work as a stand-out benefit anymore. Potential employees now look for this as a standard, often along with a choice of work locations.  

According to RMIT, the average commute of the Australian city worker is 66 minutes a day. That's a gym session. An online lecture. A trip to the dentist. The ability to work remotely once or twice a week gives people time back in their day to get the things that are important to them done. If an employee can get this commute time and ditch the office distractions that come with an open-plan setting for just one day, that can be a positive thing. They get to tick something off their to-do list and the company gets a less distracted employee who's focussed on the task at hand.  

Remote employees are also more likely to report being satisfied with their jobs. So when they can continue to work from home or remotely some of the time, it's good for their productivity and satisfaction and ultimately better for staff retention.  

The future of working

A Gartner survey* showed that 82% of company leaders planned to allow workers to continue to work remotely some of the time as they return to work post-pandemic. And a FlexJobs** survey revealed that 95% of respondents say their productivity has been higher or the same working from home during the pandemic.  

Remote work options and an agile day give people more time to do what's important to them without impacting their productivity. This is why 40% of people think that the most important benefit of remote work is getting some flexibility into their schedules***  

If you want to work for a company that supports you to do your thing, check out our open opportunities here.

 *https://www.hrdive.com/news/gartner-over-80-of-company-leaders-plan-to-permit-remote-work-after-pande/581744/

**https://www.flexjobs.com/blog/post/survey-productivity-balance-improve-during-pandemic-remote-work/

*** https://www.smallbizgenius.net/by-the-numbers/remote-work-statistics/#gref

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